B2B eCommerce Operations Strategist

The role

We launch great B2B commerce platforms, but a launch alone doesn't grow a business. Growth comes from how a site is run day to day. We're hiring a B2B eCommerce Operations Strategist to help our clients get there.

You'll be the client-side operator our clients don't have yet. You'll work out where their B2B commerce program should go, then roll up your sleeves to make it happen. That covers merchandising, search, content, adoption, analytics and the processes behind them. You'll work with our architects and engineers, and with client teams in eCommerce, sales, IT, marketing and finance.

Our clients start from very different places. Some are brand new to eCommerce and have never run a site. You'll help them build the processes, skills and habits to run it well from day one. Many others already have a site with plenty of room to improve. You'll help them make the most of the platform they've already invested in.

This role is half strategy and half hands-on execution. If you've run a B2B eCommerce program from the inside and want to do it across several brands at once, keep reading.

What you'll do

Strategy and advisory

• Assess each client's eBusiness maturity and build a practical roadmap that ties digital commerce to revenue, customer and operational goals.
• Advise client leaders on B2B best practices: account self-service, pricing and contract catalogs, quoting, reorder, punchout and distributor ordering.
• Set KPIs such as conversion, digital sales share, adoption, AOV and search success. Then help clients build the reporting to track them.
• Help clients prioritize their backlog and spend so the budget goes to the work with the best ROI.

Operational execution

• Own day-to-day commerce operations on client accounts: merchandising, catalog and content quality, promotions, and release readiness.
• Tune on-site search, navigation, browse and personalization to improve product discovery and conversion.
• Run analytics with GA4, GTM, Microsoft Clarity and Power BI, find friction in the customer journey and turn it into backlog items.
• Build and run adoption programs that bring customers and sales reps online, with training, onboarding playbooks and campaigns.
• Design and document operating processes (content workflows, order exception handling, QA and release checklists) that client teams can run themselves.

Integration and ecosystem

• Work with our architects on ERP, PIM, DAM, search and order management integrations so the business requirements are right the first time.
• Turn client business needs into clear user stories, acceptance criteria and test plans for our delivery team.

Client partnership

• Act as a trusted operator on the client team. Run recurring business reviews, report results and recommend next steps.
• Spot opportunities where Data Realm can add value, and work with our clients to scope them.
• Build Data Realm's B2B operations playbook so every client benefits from what we learn.
• Share what you learn. Write articles and posts, host webinars and speak at industry events to help build Data Realm's voice in B2B commerce operations.

What you bring

• 10+ years in B2B eCommerce. At least 3 of them owning or running a B2B commerce program for a manufacturer or distributor.
• A track record of measurable results, such as more digital sales share, higher conversion, stronger adoption or YoY online growth. You can explain how you got them.
• Hands-on experience running an enterprise B2B platform day to day: merchandising, search, content, orders and promotions.
• Experience standing up an eCommerce operation from scratch, and coaching and training teams who are new to running a site.
• A working knowledge of how commerce connects to ERP, PIM, DAM, order management and other commerce adjacent technologies in the stack, plus what and where things break when it doesn't work.
• Strong analytics skills with GA4, GTM, Microsoft Clarity and a BI tool like Power BI or Looker. You turn data into a prioritized plan.
• Experience working with IT, sales, marketing and finance, and getting them aligned.
• Comfortable in front of client executives, and just as comfortable working through a product data spreadsheet.
• Clear, direct writing and communication. You can run a workshop, write a user story and present a QBR.

Nice to have

• Direct experience with Intershop, Elastic Path, BigCommerce B2B or other B2B commerce platform.
• A re-platforming, migration or net new platform launch under your belt, using an enterprise grade platform.
• Experience with and understanding AI search and merchandising tools (SPARQUE, Algolia, Coveo) and PIM/DAM tools (Inriver, Akeneo, Bynder).
• Built and led an eCommerce team of product, content, search and development roles.
• Familiar with accessibility (WCAG) and UX best practices.
• A visible voice in B2B commerce. For example, you've spoken at conferences or webinars, published articles or LinkedIn posts, been on podcasts, judged or won industry awards, or been active in user groups and communities.

Get our attention

We like people who are independent and get the job done. So don't just send a resume: show us. Tell us about a time you spotted a problem on a B2B site and fixed it without being asked, link to something you've written or presented, or find a B2B eCommerce site and tell us your top improvements, the priority of each and why they matter. Do something that makes us want to call you, and put it in the Get Our Attention! box on the form below.

How to apply

Use the form below to upload your cover letter and resume. In your cover letter, tell us about one B2B commerce result you're proud of and which site it was on: what you changed, how you measured it and what moved. Also include links to your thought leadership, like talks, articles, posts, podcasts or awards.